When it comes to technological innovation, Feenstra is the leader of its industry. In order to achieve its high quality of service, more than 750 technicians are on the road every day. But how do you stay in contact with all these people? How do you make sure they always have access to all relevant information, everywhere they go? And most importantly: How do you ensure that all knowledge and internal communication is shared in one central place?
The main reason to implement the social intranet was to be able to reach the 750 technicians that do not have access to a laptop, but instead reach all information using an iPad or smartphone. Sharing knowledge within a big organization is a challenge, especially when this organization consists of multiple locations. By using a social intranet, everything can be found in one environment. Information is easily searchable and shareable; from a product guide to the latest internal news.
Compatibility was very important in the search for the right solution, because Feenstra uses various devices that run different operating systems. With Debble it is possible to provide the user with the same experience at any time, from any location and on any device. Debble offers each user the ability to log in easily, without having to constantly fill in their credentials. A single click provides access – e.g. through SharePoint – to all relevant information. OneDrive’s full synchronization constitutes all information accessible from an iPad or a smartphone, even offline. Both Skype and Yammer make it possible to simply and quickly communicate with each other. Employees can chat directly with one another, make a call or video call, or simply ask a question to a larger group of people. This way, a database is created jointly of previously asked questions that colleagues can apply at any time.
Field staff, office managers and the management; everyone uses the social intranet. The value of the intranet is determined by the extent to which each employee adds knowledge and uses the solution, in order to work together as one team. This environment provides you with the link to all your necessary applications, with which you can begin your daily work. Feenstra.net is more than just a database of information; it's a way of working. Feenstra: “Working smarter is a common term. For us it means to be able to switch faster and more efficiently, both internally and externally. Feestra.net makes it possible to work together in the most optimal way and share knowledge with each other, wherever we happen to be in The Netherlands.”
Let's find out how Debble can empower collaboration for your organization. Get in touch with us and we will contact you to schedule your very own demo! Are you ready to get Debbled?