Customer Feenstra

From a family owned business to one that works as a family


Debble Intranet, mobiele app

A warm collaboration

The terms ‘trusted advisor’ and ‘strategic partner’ are often used to describe a collaboration in which the IT partner not only rolls out a solution, but also has an advisory role and thinks hand in hand with the organization at a strategic level. For Jeroen Bakker (Feenstra), this is very clear regarding the collaboration with ETTU and Debble: “Our collaboration doesn’t end with the adoption of Supporting my employees in the best way possible is a process that never stops. An external partner is necessary, because looking at things from your own perspective does not provide you with all the essential insight.”

The challenge

Connecting 750 technicians

When it comes to technological innovation, Feenstra is the leader of its industry. In order to achieve its high quality of service, more than 750 technicians are on the road every day. But how do you stay in contact with all these people? How do you make sure they always have access to all relevant information, everywhere they go? And most importantly: How do you ensure that all knowledge and internal communication is shared in one central place?


The place where everything can be found

The main reason to implement the social intranet was to be able to reach the 750 technicians that do not have access to a laptop, but instead reach all information using an iPad or smartphone. Sharing knowledge within a big organization is a challenge, especially when this organization consists of multiple locations. By using a social intranet, everything can be found in one environment. Information is easily searchable and shareable; from a product guide to the latest internal news.

Customer Feenstra

Compatible on every device

Compatibility was very important in the search for the right solution, because Feenstra uses various devices that run different operating systems. With Debble it is possible to provide the user with the same experience at any time, from any location and on any device. Debble offers each user the ability to log in easily, without having to constantly fill in their credentials. A single click provides access – e.g. through SharePoint – to all relevant information. OneDrive’s full synchronization constitutes all information accessible from an iPad or a smartphone, even offline. Both Skype and Yammer make it possible to simply and quickly communicate with each other. Employees can chat directly with one another, make a call or video call, or simply ask a question to a larger group of people. This way, a database is created jointly of previously asked questions that colleagues can apply at any time.


Working together

Field staff, office managers and the management; everyone uses the social intranet. The value of the intranet is determined by the extent to which each employee adds knowledge and uses the solution, in order to work together as one team. This environment provides you with the link to all your necessary applications, with which you can begin your daily work. is more than just a database of information; it's a way of working. Feenstra: “Working smarter is a common term. For us it means to be able to switch faster and more efficiently, both internally and externally. makes it possible to work together in the most optimal way and share knowledge with each other, wherever we happen to be in The Netherlands.”

Feenstra Jeroen Bakker

"After implementing Debble Workplace we experienced an increase in usage and engagement, practically right from the start."

Jeroen Bakker, Internal Communications, Feenstra

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